Questions We’re Often Asked. Answers That Matter.

Frequently Asked Questions.

How do I know if I need this?

If managing your private life feels harder than it should—staff turnover, unclear responsibilities, disconnected systems, or too many moving parts—we can help. Our services are designed for families living at scale who lack dedicated operational leadership.

Do you replace existing advisors?

No. We enhance the team already in place. We often work alongside estate attorneys, wealth managers, and family office leaders. We don't manage assets or provide legal advice; instead, we ensure the systems supporting everything else run smoothly and securely.

What’s the first step?

We start with a confidential Operational Systems Review, which offers a clear diagnostic of how your household operates day-to-day. We identify gaps, inefficiencies, and exposure, and provide a roadmap for improvement. From there, we stay involved as needed to implement the changes.

What is the typical timeline for engagement?

The timeline depends on the complexity of your household operations. The initial Operational Systems Review typically takes four to six weeks, during which we gather information and assess key systems. After that, we present a roadmap and discuss next steps, which could range from short-term implementation to ongoing support, depending on your needs.

Is this only for families with multiple homes or staff?

No. While many of our clients have complex households, we also help families navigating transitions such as liquidity events, relocations, or generational leadership handoffs. It’s not about size—it’s about complexity, exposure, and the need for structure.

How discreet is your work?

Extremely. We operate quietly, professionally, and behind the scenes. Everything we do is confidential and aligned with the family’s preferences, ensuring maximum privacy.

What does engagement look like after the review?

Depending on your needs, we either implement improvements and step back, or remain engaged in an ongoing advisory or embedded role. We offer three engagement models to fit your needs:

  • Targeted Action: Hands-on support for specific issues (e.g., staffing, security gaps, digital exposure).

  • Ongoing Advisory: Continuous guidance and regular check-ins to keep systems running smoothly.

  • Full Operational Leadership: Full-scale oversight and management of daily operations for complex households or family offices.

How do I talk to someone about this?

We’re typically referred through trusted advisors like attorneys, wealth managers, and family office leaders. However, we also work directly with a select number of families. To discuss your situation and explore if we’re the right fit, request a private consultation or start a conversation with us.